new AM: advice please :)

[cloud]

hi everyone!

i'm new to the site but i've been reading the threads for a few weeks. this site is a goldmine! so much great advice. thanks to everyone who posts.

i have a question that i couldn't find a thread for. i've worked in clubs, bars and pubs in city centers and neighbourhoods for 10 years in various cities part-time. i'll be starting an assistant managers job in a newly revamped and re-staffed city center bar in june. i'm nervous because it's my first proper authorative role in the workplace and it's the managing staff bit i'm worried about. i've read loads of advice on here on how to deal with problem staff but does anyone have any tips in general on how to be firm but fair? i want to be friendly with the staff and customers but without being a soft touch which has been my problem in the past i.e. serving a couple of regulars after time's been called and getting in trouble for it. i know the AM position will teach me these skills as time goes on but any advice on how to get my mindset right before i begin? i want to be seen as being approachable but that i don't take any shit without coming across as a bitch. thanks :)

[Paddy]

Being an effective boss can be tough, given that it really requires some intangibles in order to be a natural right off the bat. It's like being sexy or funny, some people just have it while everyone else has to work hard just to manage a decent approximation. You'll discover pretty soon whether or not you have a knack for being a boss. If you don't, you'll just have to try hard, constantly evaluate your approach and endlessly tweak what you're doing. Firm but flexible is a good way to go. Courtesy is freely given, but respect is earned. Bend but don't break. Be a leader, which means taking charge even if you're not sure what to do. Be the top problem solver. I could go on all day, but my fortune cookie-style inspiration has run its course for now. Good luck.

[chrissylee]

I think one of the main things I've found important is when you make a decision stick to it. Try to be understanding and compassionate but remember the employees are not the boss you are. Also be humble. If you make a mistake admit it. Treat your employees well and they will make you look good.

[KHill]

Do guys have weekly meetings? This can be a great place to address your staff and come up with creative and workable solutions. If not try suggesting it to your GM or owner. If they don't like weekly suggest maybe a monthly so that you can address problems and give out kudos. It is not only important to be a disciplinarian but a reward giver as well.

[cloud]

thanks for the advice everyone :)

[mojogeoff]

Be honest and sincere. Truth is the basis for every great relationship, providing regular feedback in a constructive way builds trust and commitment. When making decisions and implementing solutions, be aware of what the costs are. "Have a good reason for what you did and know how much it cost" is been a golden nugget for me.

Create a list of the areas you need growth - in writing. Determine what needs to happen to make improvements and monitor your personal growth. This may be done through using a journal of activities and reviewing on a weekly basis, or some similar activity. Be sure to get feedback without being needy.

Want more detail? Message me and I am glad to spend a few minutes helping you iron out the details.

Good luck!

[gilbi]

Most people, when given a position of power simply go crazy; Power-hunger and self-righteous. Others convince themselves that they know what they're doing when in fact they don't have a clue. My advice is: Try to find a way to stay grounded and you'll do alright.

[cloud]

@mojogeoff: thanks for the tips making a journal is a brilliant idea!! i'm definately gonna adopt that strategy. i should start now just based on day-to-day interactions with people. then i'll be more prepared when i walk into the job. it's my assertiveness that's my main problem. i'm not assertive enough so let people take advantage/get the better of me. it's definately the main thing i'm gonna work on in the next few months.

[DavidTownsend]

Remember the Golden Rule. Treat others as you would expect to be treated yourself.

Everyone likes a positive environment where everyone is working together toward common goals (like making money). If you exude entheusiasm and positive energy, you should expect the staff to do likewise - and most of them will.

But if they break the rules or are not working in-sync with the goals of the rest of the team - they should expect to hear from "the bitch". And deep down - they do expect that.

Don't let them down. :)

[Joe]

Hey David! Long time, hope you're well.