looking for security answers

[wrd72]

I run a club in oregon with 2 bars. 1 upstairs and 1 downstairs. on friday and saturday nights we have 2 guys working the "door." my dilemma is that in this town, most of these guys are uneducated in the area of bouncing. need some help with training materials, books, downloads, etc. to give these guys info on how to tactfully and professionally handle situations. also how to identify potential problems before they happen. any help would be greatly appreciated. thanks...

[Michael Black]

Hopefully, Robert Smith will chime in again. He is a San Diego? police officer who founded Nightclub Security Consultants, now Hospitality & Security Alliance.His website was nightclubsecurity.com but now handsalliance.com.He has been a great contributor to this forum and very knowledgeable on the subject.

Personally, I would try to get at least one experienced off duty police officer to lead and train the rest of your security. An officer can be vital in protecting your place including handling police calls,reports, and perceptive in preventing possible problems before they can happen.Surely, there are some very experienced security people in your area.You will have to pay significantly higher for the security leader.How much do you pay these guys and do you think that you are getting what you paid for?

-Michael Black

[Club Security]

Hello Everyone,

Thanks for the kind words Michael. I appreciate them. Will you be in Vegas? I will be set up in booth 3024. Come by and pick up a pair of handcuffs and a handshake.

The gentleman from Oregon contacted me and I have sent him my qualifications, a training program outline as well as a typical 2-3 day sessions.

For everyone else...

Having a good security team starts with hiring the right person. If you hire a jerk, they will just be a jerk working for you as security. Hire good people, nice people, people who think violence, although sometimes necessary, is a last resort. Then provide them clear guidelines for what to do and what not to do. A security policy and procedure manual that they can use as their "Bible" when working. Then, provide them proper training and document it all... everything that is training should be documented well. If it is just :30 minutes of talking one on one about customer service or checking ID's... for gosh sakes... document it all.

Those are good starting points to straighten out most security worker issues.

Be Safe

Robert
www.handsalliance.com

[David]

Hey Bob, those aren't the handcuffs that you use on me every year are they? I guess that the Love is gone.

[Club Security]

Hey David and Everyone Else,

Last year we gave away 700 FUR lined handcuffs. This year, no fur... sorry. We will be giving away plain old metal handcuffs. No fellas, these aren't the police style cuffs, they are metal but toy cuffs.

Hope to see everyone there... we will be in booth 3024.

Robert
www.handsalliance.com

[Michael Black]

I could use another pair of handcuffs - my girlfriend caused me to break the ones I had:)

Sorry, once again I have a schedule conflict & can't make it but probably next year, especially if I get that clone for xmas!


Good luck!,

Mike

[FlairHawk]

here is a line i use on all my customers i need to ask to leave. hey john (or what ever name it is) man i try to be good to every one please respect me enough to calm down and if you leave and come back next week i'll buy you a drink

now this works for me because i take great care of my customers they are my friends as well as my clients i may just be a bartender but the owner of the bar i work at deserves to have to best i can offer him and in doing so ill make a great fun place to party and work.