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View Full Version : Has anyone used patron surveys or questionnaires??



St.Nick
08-26-2007, 12:14 AM
Hey guys and girls,

I am trying to find out why our well lit, recently renovated bar and nightclub, with nice comfy lounges, an amazing selection of products, and central location, is not drawing the crowd we desire.

The venue has got a bit of a name as the "Place where all the doof doof techno druggies go", but since then the renovations have made it quite lovely inside, and considering all the kids are taking ecstasy and listening to electronica now, its no more a 'druggie' hang out than anywhere else... What are we missing??

We want to attract a finer quality of patron, earlier in the night, so that they can have some delicious ****tails (HA HA HA!! Thats the funniest bit of forum censoring ever!!), relax on the lounges, away from the pub atmosphere and noisy 20's revelers.


So my question is: Has anyone used surveys or questionnaires to gather information on why people AREN'T coming to your venue?? I have seen a few venues' websites that have sections with:

What did you like about our club??
What can we do to make your experience even better??

But I am looking at a survey you can give to people who AREN'T visiting your club...


Its a curly one, I know. But your collective insight and thoughts on the matter would be greatly appreciated!! :D


Many thanks,

Nick
Bar Manager/ PR & Marketing (very busy boy!!)
www.syrupclub.com

teenclub
08-26-2007, 08:39 AM
when you renovated the club

did you change the name

did you change staff

did you change management

and most importantly...did you let everyone in the world know its a brand new club?

St.Nick
08-26-2007, 10:52 AM
No name change,

No staff change... Our crew is super-tight, and I'd hate to lose any of them.

We made a fairly big song-and-dance about the renovations, and it is entirely different from how it was!!

I have a fair idea how I'm gonna tackle this. Sat at home today, on the couch, and designed a bit of a questionnaire... When its all finished and looking sexy, I'll post it up for people to see.